Terms

Welcome to Softplay. By accessing and using softplay.com.au, you agree to comply with these Terms of Service.

Please read these terms carefully before using our website or services.

Website Use

By using our website, you agree to use it only for lawful purposes.

You must not:

  • Use the website in any way that may harm the business

  • Attempt to gain unauthorized access to the website

  • Use the website for fraudulent or illegal activities

We reserve the right to restrict or terminate access if these terms are violated.

Bookings and Services

All bookings and service requests are subject to availability and confirmation.

We reserve the right to:

  • Accept or decline bookings

  • Cancel or reschedule bookings when necessary

  • Update service details, pricing, or availability without notice

Customers are responsible for providing accurate booking information.

Payments

Payment terms will be communicated during the booking process.

All payments must be made according to the agreed terms.

Failure to complete payment may result in cancellation of your booking.

Cancellations and Refunds

Cancellation and refund policies may vary depending on the service booked.

Please review booking details carefully before confirming.

Refund requests will be reviewed on a case-by-case basis.

Safety and Supervision

Customer safety is important to us.

Children using soft play equipment must be supervised by a responsible adult at all times.

Softplay is not responsible for injuries caused by misuse, lack of supervision, or failure to follow safety instructions.

Customers agree to use all products and services responsibly.

Intellectual Property

All content on this website, including text, images, logos, and design, belongs to Softplay unless stated otherwise.

You may not copy, reproduce, or distribute website content without permission.

Limitation of Liability

We aim to provide accurate and reliable information on our website.

However, we do not guarantee that the website will always be error-free or uninterrupted.

Softplay is not liable for:

  • Website downtime

  • Technical issues

  • Indirect or unexpected damages related to website use or services

Third-Party Links

Our website may include links to third-party websites.

We are not responsible for the content, policies, or services of those websites.

Changes to Terms

We may update these Terms of Service at any time.

Changes will be posted on this page and become effective immediately.

Contact Us

If you have any questions about these Terms of Service, please contact us using our contact form on our website.