Privacy Policy

Last Updated: June 2026

Welcome to Softplay. Your privacy matters to us, and we are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, softplay.com.au.

Information We Collect

We may collect personal information that you provide to us through our website, including:

  • Name

  • Phone number

  • Address

  • Booking details

  • Any information you provide through our contact form

We may also collect non-personal information such as:

  • Browser type

  • Device information

  • Website usage data

How We Use Your Information

We use your information to:

  • Respond to your enquiries

  • Process bookings and orders

  • Improve our website and services

  • Provide customer support

  • Send updates related to your booking or enquiry

Contact Forms

When you contact us through our contact form, we collect the information you submit so we can respond to your enquiry and provide assistance.

Cookies

Our website may use cookies to improve your browsing experience. Cookies help us understand how visitors use our website and improve performance.

You can disable cookies in your browser settings if you prefer.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary to:

  • Provide our services

  • Comply with legal obligations

  • Protect our business and customers

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss.

However, no online system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies before providing any personal information.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time.

To make a request, please contact us using our contact form.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us using our contact form on our website.