Shipping Policy

Thank you for shopping with Softplay. We are committed to delivering your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

During busy periods, processing times may be slightly longer.

We currently offer Standard Shipping to:

Estimated delivery time after dispatch:

Please note that shipping times are estimates and may vary depending on location, courier delays, weather conditions, or peak seasons.

Once your order has been shipped, you may receive shipping confirmation and tracking details if available.

While we aim to deliver all orders on time, delays may occasionally happen due to circumstances beyond our control.

Softplay is not responsible for delays caused by:

Please ensure your shipping details are correct at checkout.

Softplay is not responsible for orders shipped to incorrect addresses provided by customers.

If your order arrives damaged or appears lost during transit, please contact us as soon as possible using our contact form.

We will work with you to resolve the issue promptly.

If you have any questions regarding shipping, please contact us using our contact form on our website.