Refund Policy

At Softplay, we want our customers to be satisfied with their purchase. Please read our refund policy carefully before placing an order.

Refund Requests

Customers must submit any refund or dispute request within 7 days of receiving their order.

Refund requests made after 7 days of delivery may not be accepted.

To request a refund, please contact us using our contact form and provide:

  • Order number

  • Clear photos of the product

  • Photos of packaging (if applicable)

  • A brief explanation of the issue

Eligible Refunds

Refunds, replacements, or store credit may be offered if:

  • The product arrives damaged

  • The product has a manufacturing defect

  • You received the wrong item

  • The product is significantly different from what was ordered

All refund requests are reviewed individually.

Non-Refundable Items

Refunds will not be provided for:

  • Change of mind

  • Incorrect product selection by customer

  • Damage caused after delivery

  • Misuse, improper handling, or improper storage

  • Normal wear and tear

  • Minor differences in color, size, or appearance

Refund Review Process

Once we receive your request, our team will review the provided information and may request additional details if needed.

We reserve the right to approve or decline refund requests based on our review.

Approved Refunds

If your refund is approved, we may offer one of the following:

  • Full refund

  • Partial refund

  • Replacement product

  • Store credit

Refunds will be issued to the original payment method used during purchase.

Processing times may vary depending on your payment provider.

Order Cancellations

Orders may only be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible.

Contact Us

If you have any questions about this Refund Policy, please contact us using our contact form on our website.